COMMONWISE HOME CARE PRIVACY POLICY.

Effective Date: December 2025

Commonwise Home Care ("Commonwise," "we," "us," or "our") values your privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and share information when you interact with our website located at www.commonwisecare.com, and any related online services or digital properties where this Policy is posted or linked (collectively, the "Website"). By using the Website or submitting information to us, you consent to the practices described in this Policy.

This Policy applies only to information collected through the Website and related digital interactions. It does not apply to information collected offline, information collected through third-party websites not operated by Commonwise, or information governed by a separate Notice of Privacy Practices ("NPP") under the Health Insurance Portability and Accountability Act (HIPAA) once an individual becomes a client.

DISCLAIMER

Information on our Website is provided for general informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

Care services may be delivered by local offices; however, Commonwise Home Care is not a franchise system. All service locations operate under unified policies, procedures, and compliance oversight.

INFORMATION WE COLLECT

We collect information you provide directly to us and information collected automatically when you use the Website.

Information you provide may include:

  • Name, email address, phone number, and other contact details

  • Information about care needs or service requests, including health-related information you voluntarily submit

  • Communication preferences, including SMS and email opt-in choices

  • Any information you choose to provide through forms, messages, or inquiries

Information collected automatically may include:

  • IP address

  • Device identifiers and browser type

  • Pages viewed, time spent on the Website, and referring URLs

  • Website usage data and analytics

Health-related information submitted through the Website is not considered protected health information (PHI) under HIPAA unless and until an individual becomes a client and information is collected under a location-specific Notice of Privacy Practices. By submitting sensitive or health-related information through the Website, you consent to our collection and use of that information for the purposes described in this Policy.

COOKIES, ANALYTICS & TRACKING TECHNOLOGIES

We use cookies and similar technologies (such as pixels, web beacons, and analytics tools) to operate and improve our Website, understand user interactions, and support marketing and communications.

These technologies may be provided by third-party services such as Google Analytics and HubSpot. They help us analyze Website traffic, measure performance, and understand how visitors engage with our content.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect Website functionality.

HOW WE USE INFORMATION

We use the information we collect to:

  • Respond to inquiries and requests

  • Evaluate care needs and service eligibility

  • Communicate regarding services, scheduling, and care coordination

  • Send marketing or informational communications in accordance with your preferences

  • Improve Website functionality and user experience

  • Maintain Website security and prevent fraud

  • Comply with applicable legal, regulatory, and contractual obligations

HOW WE SHARE INFORMATION

We may share information with:

  • Service providers and vendors who perform services on our behalf (e.g., website hosting, communications platforms, analytics providers)

  • Referral partners and professional advisors where appropriate

  • Government authorities or other parties as required by law or legal process

We do not sell personal information and do not share SMS consent data with third parties for their own marketing purposes.

SMS & EMAIL COMMUNICATIONS

If you opt in, you may receive SMS or email communications related to services, scheduling, care coordination, or marketing.

  • Message frequency may vary

  • Message and data rates may apply

  • Consent to receive communications is not a condition of receiving care

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us using the information below. You may opt out of marketing emails using the unsubscribe link provided in each message.

DATA SECURITY & RETENTION

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal or regulatory requirements, resolve disputes, enforce agreements, or maintain business records.

In the event of a data breach involving personal information, we will provide notifications as required by applicable law.

CHILDREN’S PRIVACY

The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have the right to:

  • Access personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information

  • Obtain a copy of your personal information

  • Opt out of certain communications

Virginia residents have additional rights under the Virginia Consumer Data Protection Act (VCDPA).

To exercise your privacy rights, please contact us using the information below. We may need to verify your identity before processing your request and will respond within the timeframes required by applicable law.

THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. This Policy applies only to information collected by Commonwise Home Care.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Website after changes are posted constitutes acceptance of the updated Policy.

CONTACT US | Commonwise Home Care | Email: info@commonwisecare.com | Phone: 1-833-888-3633 | Website: www.commonwisecare.com