As machines grow increasingly sophisticated, we are compelled to ask: What can a human do that a robot can’t?
In a future powered by artificial intelligence, the nuanced, difficult work of emotional labor will remain a field where human beings can excel. Workers who can care for others and make intuitive decisions—often referred to today as having “soft” skills—will be in increasingly high demand.
This article by Livia Gershon, published in Aeon, explores the importance of a future economy that values emotional work.
“There’s an enormous opportunity before us, as robots and algorithms push humans out of cognitive work. As a society, we could choose to put more resources into providing better staffing, higher pay and more time off for care workers who perform the most emotionally demanding work for the smallest wages. At the same time, we could transform other parts of the economy, helping police officers, post-office workers and the rest of us learn to really engage with the people in front of us.”
Commonwise caregivers are poised to face a changing economy with their industry-leading skill sets and demonstrable compassion.
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